Refund & Return Policy

ZLUXURQ is dedicated to offering clear and customer-friendly return and exchange services. This policy explains how returns, exchanges, and refunds are processed to help you shop confidently.

1. Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving their order.
Returned items should be unused, in their original packaging, and include all accessories, manuals, and tags.
Requests submitted after 30 days may not be eligible for return or exchange.

2. Inspection and Eligibility
All returned products are examined upon receipt.
Items showing signs of use, damage, or missing components may not qualify for return or exchange.
For defective products, items damaged during shipping, or items significantly different from their description, ZLUXURQ will issue a refund or offer an exchange.

3. Service and Handling Fees
For defective or incorrect items, ZLUXURQ covers the cost of return shipping.
For returns due to personal reasons (such as changing your mind or preferring a different color or style), customers are responsible for return shipping.
No extra handling fees are applied beyond the cost of return shipping.

4. Return Shipping Costs
Returns due to defects or shipping errors are fully covered by ZLUXURQ.
Returns for other reasons are the customer’s responsibility.
Using a trackable shipping method is recommended to ensure safe delivery and timely refund processing.

5. Initiating a Return or Exchange
To start a return or exchange, contact our customer support team with your order number:

Our team will provide instructions on the return process, including the return address, packaging guidelines, and required documentation. Unauthorized returns may not be accepted.

6. Refund Processing
After we inspect the returned item, refunds are typically processed within 7 days.
Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Exchange Policy
ZLUXURQ accepts exchange requests.
Replacement items are shipped after the returned product is approved upon inspection.
Any price differences between the returned and replacement item will be adjusted.
We recommend confirming availability of replacement items before initiating an exchange.

8. Damaged or Defective Items
If an item arrives damaged or defective, contact us promptly with photos and your order number.
We will arrange a replacement or a full refund as appropriate.
No additional fees apply for defective or damaged products.

9. Return Shipping and Risk
Items must be securely packaged to avoid damage during return shipping.
Keep the shipping receipt or tracking number for reference.
ZLUXURQ is not responsible for products lost during transit if a non-trackable shipping method is used.

10. Refused or Unclaimed Packages
If a package is returned due to refusal, incorrect address, or failure to collect, the customer may be responsible for return shipping and any re-shipment costs.

11. Non-Returnable Items
Items cannot be returned or exchanged if:

  • They have been used or washed

  • Original packaging, tags, or accessories are missing

  • Requests are submitted after 30 days

  • Items are marked as non-returnable on the product page

12. Privacy and Data Handling
During the return or exchange process, we may collect order-related information.
This data is only used to process returns or exchanges and is stored securely in accordance with our Privacy Policy.
Personal information is not used for unrelated purposes.

13. Fraud Prevention
To prevent misuse of our return policy, we may request photos, shipping receipts, or other verification documents.
Claims found to be inconsistent with the actual situation may be declined.

14. Before Returning
We encourage customers to carefully review product details before purchasing.
Contact us with any questions regarding sizing, features, or compatibility to reduce unnecessary returns.

15. Our Commitment
ZLUXURQ is committed to maintaining a fair, clear, and easy-to-follow return and exchange process.
Our goal is to provide a professional and reliable shopping experience while offering responsive support for all return or exchange inquiries.