Payment Terms
At ZLUXURQ, we strive to provide a safe and seamless checkout process by working with trusted third-party payment providers. All payment pages are secured with SSL (Secure Socket Layer) encryption to help protect your personal and transaction information while it is transmitted.
Accepted Payment Methods
We primarily accept PayPal for payments. Customers can complete purchases using a linked bank account, credit/debit card, or PayPal balance. PayPal may offer additional buyer protections according to its own policies.
Payment Security
ZLUXURQ does not store full credit or debit card details on our servers. All payment transactions are processed directly by certified payment partners via encrypted channels. Standard security practices—including SSL encryption and routine system monitoring—are used to reduce the risk of unauthorized access.
When Payment Is Collected
Payment is processed at the time an order is placed. Orders are only submitted for fulfillment once the payment has been successfully completed. After payment confirmation, a confirmation email will be sent containing your order number, purchased items, and an estimated delivery timeframe.
Verification and Authentication
Some banks or payment providers may require additional verification steps (for example, SMS verification or 3D Secure authentication) to protect against unauthorized activity. These steps are managed by the payment provider and may require your cooperation to complete the order.
Payment Issues
If a payment attempt fails or is declined, the order will not proceed. You may try again or update your billing information. Common causes for payment issues include:
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Incorrect billing details
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Insufficient funds or credit
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Temporary issues with the bank or payment provider
For any difficulties completing a payment, our support team is available to assist.
Installments and Pre-Authorization
Currently, ZLUXURQ does not offer installment payment options. Some banks may place temporary pre-authorization holds on your account. These holds are managed by the bank and will be released automatically once the transaction is completed or canceled.
Refunds
If an order is canceled or a return is approved under our return policy, refunds will be issued to the original payment method used at checkout. Refund processing times vary depending on your bank or payment provider, typically within 7 days. A notification will be sent once the refund has been initiated on our side.
Payment Limits
Any minimum or maximum amounts associated with a payment method will be displayed during checkout. Please review these details before submitting your order.
Customer Responsibility
Customers are responsible for providing accurate billing information and ensuring sufficient funds when making a payment. ZLUXURQ is not responsible for declined payments resulting from incorrect information, bank restrictions, or authorization issues.
Multiple or Recurring Orders
For multiple orders or recurring payments via PayPal, account settings must be managed directly within your PayPal account. ZLUXURQ processes orders based on confirmations received from the payment provider.
Payment Confirmation & Records
Once payment is complete, you will receive a confirmation email. This email serves as your digital receipt and includes:
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Order number
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Purchased items
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Total amount paid
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Estimated delivery timeframe
We recommend keeping this email for reference.
Payment Support
For questions or assistance regarding payments, you can reach ZLUXURQ support:
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Email: service@zluxurq.shop
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Address: Room 4-13, 4th Floor, Comprehensive Building, Pacific Science and Technology Park, Intersection of Qi River Road and Taishan Road, Liyang Road Subdistrict, Qibin District, Hebi City, Henan Province, China
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Support Hours: Monday–Friday, 10AM–7PM EST
If an issue cannot be resolved directly, we will work with the payment provider to determine the appropriate next steps.
